The ideal candidate is customer-oriented, driven to achieve goals, and focused on providing an exceptional customer experience. This role involves managing key client relationships, working closely with project, creative, and executive leadership to ensure client success and satisfaction. Strong communication and negotiation skills are essential.
Key Responsibilities
- Manage relationships with key clients, ensuring satisfaction and long-term partnership.
- Collaborate with internal teams to develop and implement effective product solutions for clients.
- Serve as the primary liaison with assigned clients, maintaining positive and proactive communication.
- Supervise and lead a team of 2-3 account executives, guiding them toward success.
- Provide insights and strategies for digital marketing efforts, including social media and advertising.
- Oversee multiple projects, coordinating with both internal and external contacts to meet deadlines.
- Lead business development efforts to expand key accounts and grow client relationships
Qualifications
- Bachelor's degree or equivalent experience
- 5 years' of proven success in client management
- Digital marketing agency experience is a must
- Lead and supervise a team of 2-3 account executives is a plus
- Familiarity with sales performance metrics
- Production and PR experience is a plus
- Strong negotiation, presentation and communication skills